Privacy Policy

1. Who We Are

This Privacy Policy explains how Allports Group (“we”, “us” or “our”) collects, uses, shares and protects personal data. Allports Group means Allports Shipping Services Limited and Allports Kenya Limited, both incorporated in Kenya. They are the data controllers of personal data collected through www.allportsgroup.com (the “Website”) and in the course of providing our logistics services.

We process personal data in accordance with the Data Protection Act, 2019 of Kenya and its regulations.

2. Personal Data We Collect

• Enquiries and quotations: When you contact us or request a quote, we collect your name, company name, email address, phone number and the content of your message.
• Shipments and customs clearance: When we provide services, we collect details of shippers, consignees and notify parties. These include names, addresses, contact details, identification or passport numbers, KRA PIN and tax details, and information in commercial and shipping documents.
• Job applications: If you apply for a role, we collect your CV, your contact details and any other information you choose to send us.
• Shipment tracking: We collect the tracking or reference numbers you enter.
• Technical data: When you visit the Website, we collect your IP address, browser and device type, pages visited, and the date and time of your visit.
• Business relationship data: For our customers and suppliers, we collect records of correspondence, account, billing and payment information.

We do not intentionally collect sensitive personal data. Please do not send us such data unless it is needed for a specific service and we have asked for it.

3. How We Use Personal Data

We use personal data only where we have a lawful basis under the Data Protection Act. Each lawful basis is listed below with the purposes it covers.

• To perform a contract: quoting for, booking, arranging and delivering freight, customs clearance, warehousing and transport services, and invoicing for them.
• To comply with legal obligations: customs declarations, tax and accounting records, security screening, and responding to lawful requests from authorities.
• For legitimate interests: responding to enquiries, managing customer relationships, improving our services and Website, keeping the Website secure, and preventing fraud and abuse.
• With your consent: sending you marketing communications, where you have agreed to receive them. You may withdraw consent at any time.

Enquiries submitted through the Website are sent to our customer service team by email and recorded in our customer management system, so that we can respond and follow up.

4. Who We Share Personal Data With

We do not sell personal data. We share it only where this is necessary to provide our services or required by law, with:

• shipping lines, airlines, road hauliers, couriers, and our overseas agents and partners;
• the Kenya Revenue Authority and other customs, port, tax, regulatory and law-enforcement authorities, including the Kenya Ports Authority and the operators of inland container depots and terminals;
• insurers and brokers, where you ask us to arrange insurance;
• banks and payment providers;
• our professional advisers, such as auditors and lawyers; and
• service providers who host and support our Website, email and IT systems. They act on our instructions and are bound to keep the data confidential and secure.

5. International Transfers

International logistics requires personal data to be shared with carriers, agents and authorities in the countries of origin, transit and destination of a shipment. When we transfer personal data outside Kenya, we do so as permitted by the Data Protection Act. This means the transfer is either necessary to perform the contract you have requested, or subject to appropriate safeguards for the protection of the data.

6. How Long We Keep Personal Data

We keep personal data only for as long as we need it for the purposes above. Customs, shipping, tax and accounting records are kept for the periods required by Kenyan law, which is generally at least five years. Enquiries that do not lead to a business relationship, and unsuccessful job applications, are kept only for as long as reasonably needed to respond and follow up, and then deleted.

7. Cookies

The Website uses a small number of cookies and similar technologies:

• Language preference: a cookie named apg_lang remembers the language you select. It lasts for one year.
• Security and performance: our content delivery and security provider, Cloudflare, may set cookies and collect technical data to protect the Website and measure its performance.
• Fonts: web fonts are loaded from Adobe Fonts, which may receive your IP address and browser details when a page loads.

You can block or delete cookies in your browser settings. Some parts of the Website may not work properly if you do.

8. How We Protect Personal Data

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse and alteration. These include encrypted connections (HTTPS), access controls and restricting access to staff who need it. No method of transmission or storage is completely secure, but we work to protect your data and will notify you and the Data Commissioner of any personal data breach as required by law.

9. Your Rights

Under the Data Protection Act, you have the right to:

• be informed about how your personal data is used;
• access the personal data we hold about you;
• have inaccurate or misleading data corrected;
• have false, misleading or unlawfully held data deleted;
• object to the processing of your data, including for direct marketing;
• receive your data in a portable format, where this applies; and
• withdraw your consent at any time, where processing is based on consent.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding. Some rights are limited where we must keep data to meet legal obligations, such as customs and tax record-keeping.

If you are unhappy with how we have handled your personal data, you may complain to the Office of the Data Protection Commissioner (www.odpc.go.ke).

10. Children

The Website and our services are intended for businesses and adults. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page. Our use of cookies and of the Website is also subject to our Terms & Conditions.

12. Contact Us

For any questions about this Privacy Policy or your personal data, please contact us:

• Nairobi Office: Mombasa Road, Nairobi, Kenya
• Mombasa Office: Ukumbusho House, Nkrumah Road, Mombasa, Kenya